At Shatlat, we always strive to provide the best shopping experience for our customers. If you are not satisfied with the product you have purchased and would like to replace it, you can request a replacement within 3 days from the date of purchase, provided the product is in its original condition, unused, and in its original packaging with all accessories and receipts.
Replacement Policy
For orders that meet the replacement conditions:
1. -The replacement request must be made within the three-day period.
2. -The replacement may be subject to the availability of the alternative product in stock.
Return Policy
If you wish to return a product, you can do so by contacting us directly via WhatsApp within 3 days of receiving your order. Please make sure that the product is unused and in its original condition along with the original packaging.
To submit a return request:
1. -Please contact us via +966 55 897 6788 and provide your order number and the reason for the return.
2. -Your request will be reviewed, and you will be provided with instructions on how to return the product.
3. -The refund will be processed according to the agreed-upon method after receiving and inspecting the product.
Note: The store reserves the right to refuse any replacement or return request that does not meet the conditions stated above.