1. Orders & Payments
-All prices are inclusive of VAT (if applicable).
-Orders are confirmed upon successful payment.
-We reserve the right to cancel or refuse any order due to errors in pricing, stock availability, or suspicious activity.
2. Shipping & Delivery
-We aim to ship all orders within the stated timeframe.
-Delivery delays caused by third-party couriers are beyond our control.
-Customers must ensure the accuracy of the delivery address. We are not responsible for delays due to incorrect details.
3. Returns & Exchanges
-Items can be returned or exchanged within 3 days from the date of receipt.
-Returned products must be unused and in their original packaging.
-Customized or personalized items are non-returnable unless they are defective.
-Customers are responsible for shipping costs unless the item is faulty or incorrect.
4. Product Condition
-All items are inspected before shipping. If you receive a defective product, contact us immediately.
-We may request photos or proof of defect for validation.
5. Intellectual Property
-All content on Shatlat’s website and social media, including images, logos, and product designs, is the property of Shatlat and may not be used without permission.
6. Privacy Policy
-Customer information is treated with strict confidentiality and is only used to process orders and improve service.
7. Modifications
-Shatlat reserves the right to update these terms at any time without prior notice. The latest version will always be available on our website.